Legal

Service terms.

A readable home for connectivity, hosting and service terms without changing the contractual wording underneath.

Service documentation Contractual

General termsCore service agreement

Service levelsSupport & availability

Service schedulesConnectivity, hosting & cloud

Important: Subset’s existing telecoms/ISP terms are extensive contractual documents. This design package does not rewrite them because changing legal language can change obligations. For production, move the current approved terms into this template unchanged or keep the live contractual document as the linked source of truth.

General terms & conditions

The existing service terms cover ordering, minimum terms, equipment, access, charges, suspension and termination, legal responsibilities and other conditions applying to communications, internet and cloud services.

Service Level Agreement

The current document includes availability definitions, fault handling, notification periods, support-desk arrangements and service-credit provisions for applicable services.

Support escalation

Customer support and escalation information should remain aligned with the current operational contacts before this page goes live.

Service schedules

The existing terms include schedules for infrastructure and hosting services, disaster recovery, backup services and mobile data services.

View current live terms →